Terms of
Service.

Agreement to these terms

By accessing or using the Bankable platform at mybankable.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Bankable Limited, a company incorporated in Nigeria ("Bankable", "we", "us", "our").

Eligibility

You must meet all of the following conditions to use the Platform:

• You are at least 18 years of age
• You are a resident of Nigeria or a Nigerian citizen
• You have a valid Nigerian bank account
• You have the legal capacity to enter into a binding contract
• You are not prohibited by any applicable law from using financial services

By using the Platform, you represent and warrant that you meet all of these conditions.

What the Platform does

Bankable provides a financial health scoring service that analyses your bank transaction history via Open Banking APIs with your consent, generates a financial health score from 0 to 100, provides personalised insights and recommendations, tracks your score trajectory over time, and with your separate explicit consent, may present your score summary to participating financial institutions.

Account registration and security

To use the Platform, you must create an account by providing a valid email address (which you must verify), a username of your choosing, and a password meeting our minimum security requirements (at least 10 characters). You may optionally provide your National Identification Number (NIN) for identity verification.

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. Notify us immediately of any unauthorised use at hello@mybankable.com.

Your account will be temporarily locked after 5 consecutive failed login attempts as a security measure. You may unlock it via the password reset link or by waiting 1 hour.

Connecting your bank account

By connecting your bank account, you authorise us to access your transaction history for up to 6 months, confirm you are the authorised account holder, and consent to data processing as described in our Privacy Policy.

You may disconnect your bank account at any time. Disconnection does not automatically delete data already collected. To request deletion, email hello@mybankable.com.

Score updates and subscriptions

Free tier: Free accounts receive a monthly automated score refresh on the 1st of each month at no charge. Free users may also request an on-demand score update at any time by paying a flat fee of ₦100 per update, processed via Flutterwave.

Premium subscription (₦3,000/month): Premium subscribers receive weekly automated score refreshes, unlimited on-demand updates at no additional charge, full financial activity analysis, access to the Score Simulator, and up to 4 connected bank accounts. Subscriptions are billed monthly and may be cancelled at any time.

Refund policy: Payments for on-demand score updates are non-refundable once the scoring process has commenced. If a technical failure prevents the score from being generated, we will process a full refund within 5 business days.

Your financial health score

Nature of the score: Your score is an automated assessment based on your transaction behaviour. It is an indicative measure of financial health and is not a credit score or creditworthiness assessment for the purposes of the Credit Reporting Act 2017.

Accuracy: Your score is only as accurate as the data we receive from your bank. If you believe your score is inaccurate, contact us at hello@mybankable.com.

Not financial advice: Nothing in your score report constitutes financial advice, investment advice, or legal advice. Obtain independent professional advice before making significant financial decisions.

No guarantee of credit access: A high Bankable score does not guarantee that any lender will approve your loan application. Lenders make independent credit decisions based on their own criteria.

Sharing your score with lenders

If you choose to share your score summary with participating lenders, you must give separate explicit consent for this purpose. Only your score band, score date, and trajectory direction are shared — never your raw transactions. You can withdraw this consent at any time. Bankable may receive a referral fee from lenders, which does not affect the objectivity of your score.

Acceptable use

You agree not to: provide false or misleading information, access another user's account, use the Platform for any unlawful purpose, attempt to reverse-engineer the Platform, use automated tools or bots to access the Platform, or interfere with the Platform's infrastructure or security.

Your data rights

Your full data rights are set out in our Privacy Policy. Key rights include access to your data, deletion of your account, portability of your data, withdrawal of consent, and human review of your automated score. To exercise any right, email hello@mybankable.com.

Intellectual property

All content, software, designs, scoring algorithms, and materials on the Platform are the intellectual property of Bankable Limited or our licensors. Your personal data remains yours — we claim no ownership over your financial data.

Limitation of liability

To the maximum extent permitted by Nigerian law, Bankable is not liable for any indirect, incidental, or consequential loss arising from your use of the Platform, decisions made by lenders based on your score, or inaccuracies in bank data provided by third-party APIs. Our total liability to you shall not exceed the amount you have paid to us in the 12 months preceding the claim.

Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold harmless Bankable Limited, its officers, directors, and employees from any claims, losses, or damages (including legal costs) arising from your violation of these Terms or your misuse of the Platform.

Suspension and termination

We may suspend or terminate your access if you breach these Terms, we are required to do so by law, we suspect fraudulent activity, or we discontinue the Platform. You may close your account at any time by emailing hello@mybankable.com.

Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

Governing law and dispute resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute shall be resolved first through good-faith negotiation. If negotiation fails, disputes shall be referred to arbitration under the Arbitration and Mediation Act 2023 of Nigeria, with the seat of arbitration in Abuja.